Refund Policy

Refund and Exchange Policy

At Techwala, we strive to ensure that our customers have a seamless shopping experience. However, we understand that occasionally, issues may arise with your purchase. Below is our refund and exchange policy:

Exchange Policy
We offer exchanges for damaged or defective products. If you receive a product that is damaged or does not meet your expectations due to a quality issue, we will be happy to exchange it for a new one.

Evaluation Process
If you encounter any issues with your purchase, please contact us within 3 days of receiving your order. We will evaluate the issue and determine the best course of action.

Exchange Timeline
Once we have evaluated the issue, we will process an exchange within 3 business days. You will receive a replacement product that meets your expectations.

Conditions for Exchange
Exchanges are only accepted under the following conditions:

- The product is damaged or defective.
- The product does not match the description or image on our website.

Refund Policy
In cases where a refund is necessary, we will consider it on a case-by-case basis.

Delivery Charges for Exchanges
In the event of an exchange, the customer will be responsible for bearing the delivery charges for both the return of the original product and the delivery of the new product.

Contact Us
If you have any questions or concerns about our refund and exchange policy, please don't hesitate to contact us at Techwala45@gmail.com. We are always here to help.

Thank you for shopping with Techwala!